TOOLED UP EDUCATION LTD
INDIVIDUAL USER SUBSCRIPTIONS
TERMS AND CONDITIONS
Tooled Up Education Ltd offers an online monthly subscription platform at Home | Tooled Up Education (Our Site) which gives its members access to evidence-based resources for parenting, education and family life. Access to the digital content sold by us through Our Site (Paid Content) may be gained by purchasing an individual Subscription (by anyone over the age of 18) or alternatively may be provided via another organisation, such as a school, which has a contract with us.
These terms set out the terms under which, Paid Content, accessed via Subscriptions, is sold by Us to consumers through Our Site and form part of the contract between us for the purchase of a Subscription to access Paid Content (Contract).
Please read these terms carefully and ensure that you understand them before purchasing a Subscription as you will be required to accept these terms when ordering a Subscription.If you do not agree to comply with and be bound by these terms, you will not be able to purchase a Subscription and access Paid Content through Our Site.
Business customers
These terms are not intended to apply to customers purchasing Subscriptions and accessing Paid Content wholly or mainly for use in connection with a trade, business, craft or profession, even if the customer is an individual. Customers wishing to purchase Subscriptions or access Paid Content for use in their business should contact us here Join Us | Tooled Up Education
1. Where to find information about us
1.1 You can find everything you need to know about us, Tooled Up Education Ltd, on Our Site.
1.2 If you need to contact us for any reason please use the form at Get in Touch | Tooled Up Education. We can also be contacted:-
(a) Post Tooled Up Education Ltd PO Box 4582 Dunstable LU6 9UT
(b) Emailoffice@tooledupeducation.com
(c) Telephone 020 (3) 951 8828
2. Orders – How the Contract is formed
2.3 Our Site will guide you through the process of purchasing a Subscription. Before completing your purchase, you will be given the opportunity to review your order and amend it. Please ensure that you have checked your order carefully before submitting it.
2.4 If, during the order process, you provide us with incorrect or incomplete information, please contact us using the details set out in clause 1.2 as soon as possible. If we are unable to process your order due to incorrect or incomplete information, we will contact you to ask to correct it. If you do not give us the accurate or complete information within a reasonable time of our request, we will cancel your order and treat your Subscription as being at an end. We will not be responsible for any delay in the availability of Paid Content that results from you providing incorrect or incomplete information.
2.5 No part of Our Site constitutes a contractual offer capable of acceptance. Your order to purchase a Subscription constitutes a contractual offer that we may, at our sole discretion, accept. Our acknowledgement of receipt of your order does not mean that we have accepted it. Our acceptance is indicated by us sending you a Subscription Confirmation by email. Only once we have sent you a Subscription Confirmation will there be a legally binding Contract between us and you.
2.6 Subscription Confirmations shall contain the following information:
(a) your Primary Subscription Email address;
(b) confirmation of the Subscription ordered including full details of the main characteristics of the Subscription and Paid Content available as part of it;
(c) fully itemised pricing for your Subscription including, where appropriate, taxes, and other additional charges;
(d) the duration of your Subscription and how to cancel it;
(e) confirmation of your acknowledgement that the Paid Content will be made available to you immediately and that you will lose your legal right to change your mind and cancel upon accessing the Paid Content as detailed below in clause 9.1.
2.7 In the unlikely event that we do not accept or cannot fulfil your order for any reason, we will explain why in writing. No payment will be taken under normal circumstances. If we have taken payment any such sums will be refunded to you as soon as possible, and in any event within 14 calendar days of the day on which the event triggering the refund occurs. Refunds will be made using the same payment method that you used when purchasing your Subscription.
2.8 If we discover an error in the price or description of your Subscription after your order is processed, we will inform you immediately and make all reasonable efforts to correct the error. You may, however, have the right to cancel your Subscription if this happens. If we inform you of such an error and you do wish to cancel your Subscription, please refer to clause 10.2.
3. Subscriptions and Paid Content
3.1 We make all reasonable efforts to ensure that all descriptions of Subscriptions and Paid Content available from us correspond to the actual Subscription and Paid Content that you will receive. Please refer to clause 8 if you believe your Subscription or the Paid Content is incorrect.
3.2 Minor changes may, from time to time, be made to certain Paid Content, for example, to reflect changes in relevant laws and regulatory requirements, or to address technical or security issues. These changes will not alter the main characteristics of the Paid Content and should not normally affect your use of that Paid Content. However, if any change is made that would affect your use of the Paid Content, suitable information will be provided to you.
3.3 In some cases, as described in the relevant content descriptions, we may also make more significant changes to the Paid Content. If we do so, we will inform you at least 30 days before the changes are due to take effect. If you do not agree to the changes, you may cancel your Subscription as described in clause 10.1.
3.4 Where any updates are made to Paid Content, that Paid Content will continue to match our description of it as provided to you before you purchased your Subscription to access the Paid Content. Please note that this does not prevent us from enhancing the Paid Content, thereby going beyond the original description.
4. Pricing
4.5 We make all reasonable efforts to ensure that all prices shown on Our Site are correct at the time of going online.
4.6 All prices are checked by us before we accept your order. In the unlikely event that We have shown incorrect pricing information, we will contact you in writing to inform you of the mistake. If the correct price is lower than that shown when you made your order, we will simply charge you the lower amount and continue processing your order. If the correct price is higher, we will give you the option to purchase the Subscription at the correct price or to cancel your order (or the affected part of it). We will not proceed with processing your order in this case until you respond. If we do not receive a response from you within 48 hours, we will treat your order as cancelled and notify you of this in writing.
4.7 We may from time to time change our prices. Changes in price will not affect any Subscription that you have already purchased (please note clause 4.9 regarding VAT, however) but will apply to any subsequent renewal or new Subscription. We will inform you of any change in price at least 30 days before the change is due to take effect. If you do not agree to such a change, you may cancel your Subscription as described in clause 8.
4.8 If the price of a Subscription that you have ordered changes between your order being placed and us processing that order and taking payment, you will be charged the price shown on Our Site at the time of placing your order.
4.9 All prices on Our Site include VAT. If the VAT rate changes between your order being placed and us taking payment, the amount of VAT payable will be automatically adjusted when taking payment.
5. Payment
5.1 Payment for Subscriptions must always be made in advance. Your chosen payment method will be charged when we process your order and send you a Subscription Confirmation (this usually occurs immediately and you will be shown a message confirming your payment).
5.2 We accept the following methods of payment on Our Site:
Visa, Mastercard, American Express, Discover, Diners Club, JCB, and China UnionPay payments from customers worldwide, Apple Pay, Google Pay, and Revolut Pay.
5.3 If you do not make any payment due to us on time, we will suspend your access to the Paid Content. For more information, please refer to clause 6.5. If you do not make payment within 14 days of our reminder, we may cancel your Subscription. Any outstanding sums due to us will remain due and payable.
5.4 If you believe that we have charged you an incorrect amount, please contact us using the details set out in clause 1.2 as soon as reasonably possible to let us know. You will not be charged for Paid Content while availability is suspended.
6. Provision of Paid Content
6.1 Paid Content appropriate to your Subscription will be available to you immediately when we send you a Subscription Confirmation and will continue to be available for the duration of your Subscription (including any renewals), or until the Contract between us is otherwise terminated.
6.2 When you place an order for a Subscription, you will be required to expressly acknowledge that you wish the Paid Content to be made available to you immediately . You will also be required to expressly acknowledge that by accessing (e.g. downloading or streaming) the Paid Content, you will lose your legal right to cancel if you change your mind (the “cooling-off period”). Please see clause 9.1 for more information.
6.3 In some limited circumstances, we may need to suspend the provision of Paid Content (in full or in part) for one or more of the following reasons:
(a) to fix technical problems or to make necessary minor technical changes;
(b) to update the Paid Content to comply with relevant changes in the law or other regulatory requirements;
(c) to make more significant changes to the Paid Content, as described above in clause 3.3.
6.4 If we need to suspend availability of the Paid Content for any of the reasons set out in clause 6.3, we will inform you in advance of the suspension and explain why it is necessary (unless we need to suspend availability for urgent or emergency reasons such as a dangerous problem with the Paid Content, in which case we will inform you as soon as reasonably possible after suspension) . If the suspension lasts for more than [48 hours in any 7 day period] we adjust the price so you don't pay for it while it's suspended. If the suspension lasts (or we tell you that it is going to last) for more than [7 days], you may cancel your Subscription as described below in clause 10.2.
6.5 We may suspend provision of the Paid Content if we do not receive payment on time from you. We will inform you of the non-payment on the due date, however if you do not make payment within 14 days of our notice, we may suspend provision of the Paid Content until we have received all outstanding sums due from you. If we do suspend provision of the Paid Content, we will inform you of the suspension. You will not be charged for any Paid Content while provision is suspended.
6.6 Any refunds under this clause 6 will be issued to you as soon as possible, and in any event within 14 calendar days of the day on which the event triggering the refund occurs. Refunds will be made using the same payment method that you used when purchasing your Subscription.
7. Licence
7.1 When you purchase a Subscription to access Paid Content, we will grant you a limited, non-exclusive, non-transferable, non-sublicensable licence to access and use the relevant Paid Content for personal, non-commercial purposes. The licence granted to you does not give you any rights in our Paid Content (including any material that We may licence from third parties).
7.2 The licence granted to you under clause 7.1 is subject to our Terms of Use.
8. Problems with the Paid Content
8.1 By law, we must provide digital content that is of satisfactory quality, fit for purpose, and as described. If any Paid Content available through your Subscription does not comply, please contact us using the details set out in clause 1.2 as soon as reasonably possible to inform us of the problem. Your available remedies will be as follows:
(a) if the Paid Content has faults, you will be entitled to a repair or a replacement.
(b) if we cannot fix the problem, or if it has not been (or cannot be) fixed within a reasonable time and without significant inconvenience to you, you may be entitled to a full or partial refund.
(c) if you can demonstrate that the fault has damaged your device or other digital content belonging to you because we have not used reasonable care and skill, you may be entitled to a repair or compensation. Please refer to clause11.3 for more information.
8.2 We're not responsible for problems outside our control If your access to Paid Content is prevented by an event outside our control, we will contact you as soon as possible to let you know and do what we can to fix the problem. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can end your Subscription in accordance with clause 10.2.
8.3 Please note that we will not be liable under this clause 8 if:
(a) we informed you of the fault(s) or other problems with particular Paid Content before you accessed it and it is that same issue that has now caused the problem (for example, if the Paid Content in question is an alpha or beta version and we have warned you that it may contain faults that could harm your device or other digital content);
(b) if you have purchased the Paid Content for an unsuitable purpose that is neither obvious nor made known to us and the problem has resulted from your use of the Paid Content for that purpose; or
(c) if the problem is the result of misuse or intentional or careless damage.
8.4 If there is a problem with any Paid Content, please contact us using the details set out in clause 1.2.
8.5 Refunds (whether full or partial, including reductions in price) under this clause 8 will be issued within 14 calendar days of the day on which we agree that you are entitled to the refund and will be made using the same payment method that you used when purchasing your Subscription.
8.6 For further information on your rights as a consumer, please contact your local Citizens’ Advice Bureau or Trading Standards Office.
9. Cancelling Your Subscription
9.1 If you are a consumer, by default you have a legal right to a “cooling-off” period within which you can cancel your Subscription for any reason, including if you have changed your mind, and receive a refund. The period begins once we have sent you your Subscription Confirmation (i.e. when the Contract between you and us is formed) and ends when you access (e.g. download or stream) the Paid Content, or 14 calendar days after the date of our Subscription Confirmation, whichever occurs first.
9.2 After the cooling-off period, you may cancel your Subscription at any time, however subject to clause 8.3 and clause 9, we cannot offer any refunds and you will continue to have access to the Paid Content for the remainder of your current Subscription (up until the renewal or expiry date, as applicable), at which time the Contract between us will end.
9.3 If you purchase a Subscription by mistake (or allow your Subscription to renew by mistake), please inform us as soon as possible and do not attempt to access any Paid Content. Provided you have not accessed any Paid Content since the start date (or renewal date, as appropriate) of the Subscription, we will be able to cancel the Subscription and issue a full refund. If you have accessed any Paid Content once the Subscription has started, we will not be able to offer any refund and you will continue to have access to the Paid Content for the remainder of the Subscription (up until the renewal or expiry date, as applicable).
9.4 If you wish to exercise your right to cancel under this clause 9, you may inform us of your cancellation in any way you wish, however the easiest way to cancel is through your account on our Site . Cancellation by email or by post is effective from the date on which you send us your message. If you would prefer to contact us directly to cancel, please use the details set out in clause 1.2 in each case, providing Us with your name, address, email address, telephone number, and Subscription ID.
9.5 We may ask you why you have chosen to cancel and may use any answers you provide to improve our content and services, however please note that you are under no obligation to provide any details if you do not wish to.
9.6 Refunds under this clause 9 will be issued to you as soon as possible, and in any event within 14 calendar days of the day on which you inform us that you wish to cancel. Refunds will be made using the same payment method that you used when purchasing your Subscription.
10. Your Other Rights to End the Contract
10.1 You may end your Subscription at any time if we have informed you of a forthcoming change to your Subscription or the Paid Content (as described in clauses 3.3), or to these terms that you do not agree to. If the change is set to take effect or apply to you before the end of your current Subscription, we will issue you with a pro-rated refund equal to the remaining time left in that Subscription. If the change will not take effect or apply to you until the expiry of your current Subscription, the Contract between us will end at the end of that Subscription period and you will continue to have access to the Paid Content until that date.
10.2 If
(a) we inform you of an error in the price or description of your Subscription or the Paid Content (clause 2.8) and you wish to end your Subscription as a result;
(b) we have suspended availability of the Paid Content for more than [7 days], or We have informed you that we are going to suspend availability for more than [7 days];
(c) there is a risk that availability of the Paid Content will be significantly delayed because of events outside of our control,
you may end your Subscription immediately and we will issue you with a pro-rated refund equal to the remaining time left in that Subscription.
10.3 You also have a legal right to end the Contract with us at any time if we are in breach of it. You may also be entitled to a full or partial refund and compensation. For more details of your legal rights, please refer to your local Citizens Advice Bureau or Trading Standards Office.
10.4 Refunds under this clause 10 will be made within 14 calendar days of the date on which your cancellation becomes effective, using the same payment method that you used when purchasing your Subscription.
10.5 If you wish to exercise your right to cancel under this clause 10, you may do so in any way you wish, however the easiest way to cancel is through your account on our Site . Cancellation by email or by post is effective from the date on which you send us your message. If you would prefer to contact us directly to cancel, please use the details set out in clause 1.2 in each case, providing Us with your name, address, email address, telephone number, and Subscription ID.
10.6 We may ask you why you have chosen to cancel and may use any answers you provide to improve Our content and services, however please note that you are under no obligation to provide any details if you do not wish to.
11. Our Liability to Consumers
11.1 We will be responsible for any foreseeable loss or damage that you may suffer as a result of our breach of these terms (or the Contract) or as a result of our negligence. Loss or damage is foreseeable if it is an obvious consequence of our breach or negligence or if it is contemplated by you and us when the Contract is created. We will not be responsible for any loss or damage that is not foreseeable.
11.2 Our Paid Content is intended for non-commercial use only. We make no warranty or representation that the Paid Content is fit for commercial, business or industrial use of any kind. We will not be liable to you for any loss of profit, loss of business, interruption to business, or for any loss of business opportunity.
11.3 If, as a result of our failure to exercise reasonable care and skill, any digital content (including but not limited to Paid Content) from Our Site damages your device or other digital content belonging to you, we will either repair the damage or pay you appropriate compensation. Please note that We will not be liable under this provision if:
(a) we have informed you of the problem and provided a free update designed to fix it, but you have not applied the update; or
(b) the damage has been caused by your own failure to follow our instructions; or
(c) your device does not meet any relevant minimum system requirements that we have made you aware of before you purchased or renewed your Subscription.
11.4 Nothing in these terms seeks to limit or exclude our liability for death or personal injury caused by our negligence (including that of our employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation.
11.5 Nothing in these terms seeks to exclude or limit your legal rights as a consumer. For more details of your legal rights, please refer to your local Citizens Advice Bureau or Trading Standards Office.
12. How We Use Your Personal Information (Data Protection)
We will only use your personal information as set out in Our Privacy Policy, available from Privacy | Tooled Up Education and Cookie Policy Cookie Policy | Tooled Up Education.
13. Other Important Terms
13.1 We can transfer our Contract with you, so that a different organisation is responsible for supplying your product. We'll tell you in writing if this happens and we'll ensure that the transfer won't affect your rights under the Contract. You cannot transfer your Contract with us to someone else.
13.2 Nobody else has any rights under this Contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
13.3 If a court invalidates some of the Contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
13.4 Even if we delay in enforcing the Contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.
13.5 We may revise these terms from time to time in response to changes in relevant laws and other regulatory requirements. If we change these terms as they relate to your Subscription, we will give you reasonable advance notice of the changes and provide details of how to cancel if you are not happy with them (also see clause 10.1 above).
13.6 These terms as well as any and all Contracts are in the English language only.
13.7 These terms may have changed since you last reviewed them These terms were last reviewed on 30th January 2025 .
14. You have several options for resolving disputes with us
14.1 We always welcome feedback from our customers and, whilst we always use all reasonable endeavours to ensure that your experience as a customer of ours is a positive one, we nevertheless want to hear from you if you have any cause for complaint.
14.2 If you wish to complain about any aspect of your dealings with us, please contact us using the details set out in clause 1.2 and we will do our best to resolve any problems you have.
14.3 You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.